Restoring your session…
Last Updated: October 16, 2025
The official legal text is provided in English below. A Japanese translation of the full policy will be published separately.
SuzuPay ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment service ("the Service").
This policy applies to all information collected through our Service. By using the Service, you agree to the collection and use of information in accordance with this policy and our Terms of Service.
We may collect and process the following types of personal data about you:
Full name, date of birth, and nationality.
Email address and phone number.
Information required for "Know Your Customer" (KYC) and Anti-Money Laundering (AML) compliance, which may include a copy of your government-issued identification (e.g., passport, ID card) and proof of address (e.g., utility bill).
Public wallet addresses.
Transaction history, including the amounts, timestamps, and counterparties of transactions processed through the Service.
Please note that information recorded on a public blockchain is, by its nature, publicly accessible and not controlled by SuzuPay.
IP address.
Device information (e.g., hardware model, operating system, and browser type).
Usage data, such as logs of your interactions with the Service.
Records and copies of your correspondence if you contact us for customer support or other inquiries.
We use the information we collect for the following purposes:
We do not sell your personal data. We may share your information with the following third parties only in the ways that are described in this Privacy Policy:
We implement a variety of security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable AML laws), resolve disputes, and enforce our legal agreements and policies.
Under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you have certain rights with respect to your personal data:
To exercise these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.